Return window
Request a return within 14 days of receiving your order. Items must be unused, unworn, unwashed and returned with original tags and packaging. Swimwear must have its hygiene protection intact.
How to return
- Email info@owntheadventure.co.uk with your order details and reason.
- Wait for authorisation and the return address.
- Use tracked delivery and retain proof of postage.
Return shipping is normally the customer’s responsibility unless an item is faulty or incorrect. Original shipping charges are not refunded.
Refunds and exclusions
Approved refunds go to the original payment method, normally within 14 working days of inspection. We do not offer direct exchanges. Sale or promotional items, gift cards and personalised products are non-refundable unless faulty.